Which of the following is NOT a recommended guideline for how a salesperson should act in order to make a favorable first impression on a prospective buyer
a. If possible, sit down.
b. Be enthusiastic and positive toward the interview.
c. Be neat in dressing and grooming.
d. If the prospect offers to shake hands, do so with a firm positive grip.
e. Apologize for taking the prospect's time.
Answer: E
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